DELIVERY
Delivery Information
Please ensure your phone number and delivery address are entered correctly during checkout. Incorrect address details may cause delays or failed deliveries.
Once an order has been confirmed and dispatched, delivery details may not be changeable, so please contact us immediately if you notice any errors after placing your order.
Delivery Locations
We currently deliver nationwide across Ghana.
Delivery availability and timelines may vary depending on your location and the size of the product ordered.
Delivery Time
- Accra deliveries: Usually within 1–3 business days
- Outside Accra: Usually within 3–7 business days
Delivery times may occasionally be affected by weather conditions, public holidays, or product availability.
Delivery Address Accuracy
To help us deliver your order quickly and accurately, please provide the most precise delivery information possible during checkout.
We recommend including:
- House number or digital address (where available)
- Street name and area
- Nearby landmarks
- Apartment, flat, or office number (if applicable)
- A valid phone number that can be reached on the day of delivery
Providing clear and accurate delivery information helps prevent delays, failed deliveries, and additional delivery charges.
For locations that may be difficult to find, customers are encouraged to provide detailed directions in the Order Notes section during checkout.
Our delivery team may contact you before delivery to confirm your location and ensure a smooth delivery experience.
Delivery Fees & Delivery Charge Calculation
Delivery charges are determined after an order is placed and are based on factors including:
• Delivery location
• Product size and weight
• Quantity ordered
• Accessibility of the delivery destination
Delivery charges are not included in the order total displayed during checkout.
Customers will be contacted after order review with the applicable delivery charge before dispatch.
Order Confirmation
After placing your order, you will receive an order confirmation by email or phone.
Our team may contact you to confirm your order details before dispatch.
Failed Deliveries
Please make sure you are reachable by phone on the day of delivery.
If our delivery team is unable to reach you or complete delivery due to incorrect information provided during checkout, additional delivery charges may apply.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and your order details so we can assist you promptly.
Need Help?
For delivery questions or support, please contact our customer service team through phone, WhatsApp, or email.